Find quick answers to your questions below
Should you still require further information, drop us an email email@example.com
Frequently Asked Questions
How much is postage?
Free shipping s offered on all local orders over $59, and $150 internationally.
Alternatively, a flat rate of $7.99 on all local orders and $20 on International orders. Tracking can be provided on request
Has my order been shipped?
If you have received an email indicating your order has been “Completed”, it has been processed through our system and sent via Australia Post
When will my order arrive?
All delivery information can be viewed here
Do you offer Lay-by?
We are proud to offer a take home, pay later option with zipPay. Click here for further details
What is the Returns/Exchange policy?
You can find the Returns/Exchange Policy here
What payment method do you accept?
We accept Paypal, VISA and MasterCard.
What if I receive an incorrect item, or an item is missing?
Extra care is taken in packaging all order, however in the case that there is an issue with your order we apologise for the inconvenience caused. Please contact us at firstname.lastname@example.org to inform us so we can rectify immediately. We will ensure to cover the cost for the return of the incorrect item.