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Returns and Exchanges Policy

Returns Policy

Little Gents Store are committed to providing our customers with an on-trend, high quality range of products. 

Confidence in purchasing online at Little Gents Store is of most importance. We therefore encourage you to contact us with any questions or concerns involving sizing, colour, and anything further about a product/s. Drop an email to info@littlegentsstore.com.au, we are always happy to help and have a chat!

Damaged/Faulty Product

We ensure that all goods are of the highest quality, however in the rare occurrence that you receive a damaged or faulty item, please contact us within 14 days from receipt via info@littlegentsstore.com.au. We will be happy to provide an exchange (if there is a replacement item available).
Alternatively, a full refund or store credit will be available once the item has been returned to us.

Refund Policy

In the unlikely event that you are not satisfied with your purchase please contact us within 14 days from receipt so that we can resolve any problems. 

A refund will be offered in the unlikely event of a faulty/damaged product or inaccurate store inventory online (please refer to the above faulty/damaged section). All items are checked thoroughly prior to packaging and sending with care. Please note, we do not refund for change of mind.
Under no circumstances will a replacement items be issued, without receiving the ordered item first.

We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.

Exchange Policy

We want you to be happy with your order. Please contact us via email within 14 days from receipt,  info@littlegentsstore.com.au if something is not right. Subject to availability, we will happily exchange items or provide a store credit. If an exchange is agreed upon by Little Gents Store, all items returned will be sent at the customers expense and remain the buyer’s responsibility.  
We do require the items to be in their original condition as purchased, with all labels/tickets attached. A proof of purchase is also to be provided on request.

Please shop carefully, as Little Gents will not accept credit note, exchange or refunds on sale items, discounted items, items purchased using a promo code/store voucher.  Baby beanies are also void of refund due to health reasons.

 

Buy Now, Pay Later

Please note, that any payments refunded through Afterpay will incur a 6% fee, and zipPay will incur a 4% fee.


Can I return sale items or items purchased with a Promo Code?

All items purchased on sale are unable to be exchanged or returned (including change of mind, sizing and fit, colour), subject to Australian Consumer Law 

Items purchased with a promo code may be returned for a store credit.
All promo codes will expire after 6mth period from issue date.

 

I have sent the item via post/courier, have you received it?  

We accept no responsibility for returns that are sent by non-traceable postage methods or are not received by us. If we do not receive the returned items, unfortunately, we cannot issue an exchange, grant a store credit or provide a refund. We strongly suggest you send your returned items using a traceable postage method.

 

Store Credit/Discount Code

All store credit promo codes will expire after 6mth period from issue date.
Any orders with expired discount codes will not be fulfilled and cancelled