Little Gents Shipping Policy
PLEASE NOTE - With the current COVID-19 worldwide pandemic, there are expected postal delays out of our control, which also apply to any Express Post packages.
For further information please read - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#guarantee
Standard delivery within Australia is charged a flat rate of $7.99 (tracking inclusive)
Free Postage for all Australia-wide orders over $75.00
Little Gents Store uses Australia Post as our mail carrier.
Express delivery within Australia is changed a flat rate of $10.95 (tracking inclusive)
Express Post orders must be placed by 2pm AEST to be sent out the same day.
Little Gents Store will ship internationally (to selected countries).
New Zealand rate of $15 flat fee
All other countries have a flat fee rate of $20 per order [inclusive of tracking]
Free International Shipping on orders over $200 (NZ) and over $250 (all other countries)
Please note that all duties and taxes will be the responsibility of the customer. If you have any queries around international shipping please contact us on firstname.lastname@example.org
All heavy and bulky items will incur an additional postage fee calculated by weight at checkout. The free international shipping excludes all bulky and heavy items.
How long will it take for my order to arrive?
Orders are generally dispatched within 24-48hrs (working business days) of placing your order
Standard shipping within Australia takes 1-7 working days. However, delivery times may be subject to stock availability and Seasonal holidays periods.
Standard international shipping takes 3-12 working days.
Will I be provided with tracking?
All processed orders will be issued with tracking details via email. Please check your junk folder if you have not received an email from us within 48hrs.
What if I supplied the wrong address?
It is the responsibility of the customer to provide the correct shipping/delivery details for each order. In the case that the wrong address has been provided, Little Gents Store cannot provide reimbursement for the sent package.
Damaged or loss of goods
Tracking details will be provided for all orders placed and processed, at which point your order is deemed to be fulfilled. If however, if a package is misplaced or a product arrives damaged, it is the responsibility of the customer to liaise directly with Australia Post. No refunds or replacements will be provided for missing or damaged products.
Little Gents Store takes no responsibility for the loss or damaged of goods supplied via shipping agents.